Norternfront.net: Customer Service & Purchase Info

NorthernFront.net artistsoftheNorthernFront
A virtual art venue showcasing a collective of emerging artists & photographers email 307-399-2777

NorthernFront Customer Service~

Making Purchases

Shipping & Handling

Policies

Returns/ Guarantee
Privacy
Environmental
Openness

Making Purchases

We accept payments by PayPal, personal checks & money orders

To purchase items seen on NorthernFront, you will need to inquire by phone or email. Please provide title, artist's name, and please describe the piece of art so there will be no confusion in the order. Click "Shipping & Handling" above for policies regarding how your work will be delivered.

Call or email: email: info@northernfront.net or Telephone: 307-399-2777

Sales tax
Shipments to addresses within the state of Wyoming must include sales tax of 6%, collected at the point of origin of the sale, which is the City of Laramie in Albany County.

Sales tax is applied after adding shipping and handling charges, as prescribed by Wyoming statutes.

All over-the-counter sales are charged 6% sales tax.

BILL WITHERS - JUST THE TWO OF US

Using PayPal

Making Your Payment - we'll send a PayPal Invoice to your email address / shipping happens with payment confirmation only.

PayPal works with credit cards or checking accounts and whether you already have a PayPal account or not. Here's how to use PayPal for your payment:

1. Go to the PayPal web site at www.paypal.com

2. Click "Send Money" near the top of the page just below the main set of tabs. The tabs are immediately below the word PayPal.

3. Enter my email address, reidman8@yahoo.com and then your email address.

4. Enter the payment amount (we do not accept installments) and click any category under purchase tab.

5. If you already have an account, log in to PayPal and type in the required information then click continue/submit.

If you do not have an account, type in the required information, click agree, and then click continue/submit.

6. Review the payment details and click "Continue."

7. Review the details of the payment including the Payment Method. Click "Change" to make any edits.

8. Click "Send Money" to complete the transaction.

personal checks/ money orders
If you wish to purchase artwork by check or money order, you must first call or email us. We will respond to you as soon as possible to discuss shipping and payment arrangements; however, [please note], if paying by cashiers' check, money order or personal check, we must wait till your check has cleared before we can ship any merchandise. **All orders must be pre-paid.

All of our artworks are signed and dated [some front and back].
All of our art arrives at your home, ready to hang out of the box.
Some artists include a Certificate of Authenticity and/ or a quote or story behind it's creation.

SHIPPING ***Our published prices do not include Shipping charges...shipping will be figured into the cost at time of purchase.

We ask that you make payment and that payment is received and processed before shipping. We endeavor to ship the day after your payment is received.

When your order ships, we will notify you of the carrier, with a tracking number and the ETA (estimated time of arrival). We encourage you to track your package online or on the phone with carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment and let us know the work has arrived safely and that you are happy with your purchase.

As experienced artists, we consider ourselves experts at crating or packaging paintings and smaller works of art. We will take extra care to make sure no damage occurs. Shipments will travel fully insured, as shipping insurance is always purchased at time of delivery. You are not liable for artwork until it is in your possession.

SHIPPING OPTIONS for package deliveries

Parcel Post: Shipping varies per item [by weight, medium, scale, and destination of your purchase and cost to insure].

We offer FedEx delivery services as a standard method of shipping. Packages selected for Ground, 3-day, 2nd day, and next day air, may be sent to you via either FedEx or UPS.

We offer a variety of domestic shipping options. The least expensive method for shipping is via UPS, FEDEX, DHL or USPS. For more information, please see our table of available shipping options below. This table shows you the various carriers we use, approximate delivery times, and any restrictions that may be required on packages. Please note all domestic packages may be shipped via UPS or FedEx.*International Shipping: At this time, we can only ship orders to destinations in the 50 United States and its official territories.

computing shipping costs?
Shipping costs are directly related to the weight of the package. In addition, we factor in an additional amount to cover packing materials, and any special handling considerations that may be required to ship the package. If you pick up your order in person, we do not charge you any shipping or handling fees.

We wish to offer you a choice when it comes to your shipping options. We realize that every customer has different requirements for receiving packages. Keeping this in consideration, we offer the following shipping options to meet your needs:

FedEx or UPS Ground Delivery
(USA 48-States)

The ground delivery option is our most popular and most economical delivery method for US-destination shipping. Delivery times vary. Ground service is available only for delivery within the US 48-states. Click here for more info from the UPS website. Click here for more info from the FedEx website.

FedEx or UPS 3-Day Delivery
(USA 48-States)

Guaranteed to be delivered in 3 business days, the 3-Day delivery option is a popular balance between speed and cost. 3-Day delivery is available only for the US 48-states. Click here for more info from the UPS website.

FedEx or UPS 2-Day Air
(USA 50-States)

For customers in a rush, we offer 2-Day Air to any US address in the 50 states. Flammable and hazardous substances cannot be shipped via air delivery, and bulky items (like fiberglass spoilers) may require adjustments in the shipping costs due to their large size. Click here for more info from the UPS website.

FedEx or UPS Next Day Air
(USA 50-States)

For those who must have it right away, we offer Next Day Air Service, with afternoon delivery. Next Day Air is the only service that will delivery on Saturday ($10 extra). Early morning service also available upon request. Flammable and hazardous substances cannot be shipped via air delivery, and bulky items (like fiberglass spoilers) may require adjustments in the shipping costs due to their large size. Click here for more info from the UPS website.

USPS Priority Mail
(USA 50-States) 2-3 day delivery

For small packages sent within the 50-United States, we offer USPS Priority Mail. This delivery service is rated at 2-3 day delivery, however, the Postal Service has had some problems since Sept 11th because of new restrictions regarding the placement of packages on passenger airplanes. We do not ship packages weighing more than 5 lbs via USPS, except in special circumstances. Click here for more info from the USPS website.

policies

Our Guarantee / RETURNS
NorthernFront guarantees the workmanship of the products sold. If you have any problems with your order, please don't hesitate to contact out customer service department Monday thru Friday 8AM-5PM Mountain Standard time at (307) 399-2777.

Returns- Original Artwork Order fulfillment. We'll strive get your purchase or refund to you quickly.
7 day return policy (7 days after YOU get it IN your home). We'll gladly refund you the sale price; however, you are responsible for return shipping costs. Please consult with us prior to returning any item[s].*** Afterwards, carefully repackage your item and send it back. ** If you wish, you may receive a credit or exchange. However, we reserve the right to charge a restocking fee of up to 15% of the order. All returns must be:

in their original packaging
remain undamaged, unaltered; and
will not be disassembled

Once we have received your return, conducted an inspection, and verified that your return meets the above guidelines, a refund for the sales amount will be issued. All applicable sales taxes will be refunded. Shipping charges are non-refundable.

**Any alteration or improper use of original artwork will void this warranty. Warranty is limited, at our option, to the replacement, repair, or credit of the defective merchandise. The determination of all warranty claims will be at the sole discretion of NorthernFront.

***The cost of shipping will be credited only in those instances where the return is a result of our error only. All unauthorized / un-notified returns will be refused and sent back. Items incorrectly shipped to NorthernFront will be refused & returned. Items not purchased from NorthernFront will not be accepted.

What happens if my package arrives damaged? We will gladly refund or replace any defective item, within 30 days of receipt of your order. ***[after 30 days but not to exceed 90 days--we reserve the right to charge a restocking fee of up to 25% of the order for orders that meet the return criteria and are returned. Returns that fall outside of the listed criteria will be decided upon on a case-by-case basis.] If your product has been damaged in shipment, please contact our Customer Service Department within 48 hours of receipt of your product to begin the returns process. We'll then contact you via email with further instructions on filing your claim, and replacing the damaged product. We will immediately notify the carrier via phone (1-800-PICK-UPS, or 1-800-GO-FEDEX). They will initiate a claims process on the damaged package. If you call the carrier, please call NorthernFront Customer Service, and notify us of the damage. We will make make every effort to correct the problem.

What happens if my package is lost or damaged? In general, we have very few problems with lost packages. If you believe your package is lost, please call or send us an email, and we will do our best to track it down immediately.